Why haven't I received a saved-search email digest, and when do alerts run?

Saved-search digests normally run daily, but delivery is not guaranteed at a fixed time. Newly matching records may also be delayed until they appear in Filmot's index.

If an expected message has not arrived:

1. Open Saved Searches in the account that owns the search. Confirm that Send daily email digest is enabled and your active searches are within the account allowance.
2. Check the recipient address. A custom address must be verified before it can receive digests; also check your spam folder.
3. Review the last-run and email status. Daily Results can help distinguish a search that has not run from an email-delivery problem.
4. Use Run or Run All Active to test the search, and Send Combined Email to test delivery. If problems continue, contact support with the visible error or status, but do not send verification links or unnecessary personal information.

Alerts cover newly discovered matches, which may include videos uploaded earlier. A day without an email may simply mean no new results matched.