Manually Creating a Support RequestYouTube↗  IA↗(long shot)
Science & Technology  892 views 1 likes 0 dislikes   14 Nov 2018
Dell Enterprise Support 43.4K subscribers United States YouTube↗


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In this video, we cover manually creating a support request in SupportAssist.
in this video we cover manually creating a support request in support assist
Depending on the service entitlement of your system,
depending on your service entitlement of
you can manually create a support request for hardware or software issues.
your system you can manually create a support request for hardware or software
To begin, click the Get Support tab and then click Create Request.
issues to begin click the get support tab and then click create request if you
If you have not performed all SupportAssist scans and optimizations using Run All,
have not performed all support assist scans and optimizations using run all
SupportAssist automatically initiates a scan.
supportassist automatically initiates a
Please note that you will not be able to perform any other tasks on SupportAssist during the scan.
scan please note that you will not be able to perform any other tasks on support assist during the scan if an
If an issue is detected during the scan, the details of the issue with Dell’s recommended solution is displayed.
issue is detected during the scan the details of the issue with Dell's recommended solution is displayed since
Since no issue was detected during this scan, the Support Request page is displayed.
no issue was detected during this scan the support request page is displayed
Select an appropriate issue category, enter a description for the issue, and then click Next.
select an appropriate issue category enter a description for the issue and
If you have already created a profile, your contact address and shipping information are displayed.
then click Next if you have already created a profile your contact address and shipping information are displayed
You can edit the and save the details, and then click Finish.
you can edit and save the details and
A support request is created, and the support request number is displayed.
then click finish a support request is created and the support request number
Click Done to return to the home page.
is displayed click done to return to the
When a support request is created, a notification is displayed on the Scan Hardware tile
home page when a support request is created a notification is displayed on
and the optimization tiles are automatically disabled.
the scan Hardware tile and the optimization tiles are automatically
Click Skip to hide the notification and enable the optimization tiles.
disabled click skip to hide the notification and enable the optimization
You can view the details of the support request and check its status on the History page.
tiles you can view the details of the support request and check its status on
Every time you close and open the SupportAssist window,
the history page every time you close and open the supportassist window a
a notification is displayed with the details of the support request that was created.
notification is displayed with the details of the support request that was
You can choose to never see the notification again or just hide it.
created you can choose to never see the notification again or just hide it for
For further assistance, you can ask questions on the SupportAssist forum
further assistance you can ask questions
located at the link listed in the description below the video.
on the supportassist forum located at the link listed in the description below
Or for further information visit dell.com/SupportAssist.
the video or for further information visit dell.com/support slash support assists you
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