Support: Troubleshooting Failed Map Updates (Mac) Garmin English (auto-generated) English

Support: Troubleshooting Failed Map Updates (Mac)YouTube↗ IA↗(long shot)
Science & Technology 57K views 31 likes 4 dislikes 08 Jun 2018

Garmin 349K subscribers United States YouTube↗

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today we are going to help you troubleshoot your Garmin automotive device that has failed a map update any

Today, we're going to help you troubleshoot your Garmin automotive device that has failed a map udpate

of these steps may resolve your issue we

Any of these steps may resolve your issue

recommend checking to see if the issue has been resolved that for each troubleshooting step is performed

We recommend checking to see if the issue has been resolved after each troubleshooting step is performed

make sure your garment is plugged into your computer and Garmin Express is open

Make sure your Garmin is plugged into your computer and Garmin Express is open

the first troubleshooting step is to remove and re-add your Garmin to Garmin Express begin by clicking on

The first troubleshooting step is to remove and re-add your Garmin to Garmin Express

your device and Garmin Express then select tools and content scroll down and

Begin by clicking on your device in Garmin Express, then select "Tools & Content"

click remove device now that your device

Scroll down and click "Remove Device"

has been removed click add a device

Now that your device has been removed, click "Add a Device"

click add device once Garmin Express

Click "Add Device"

finds your device and follow the on-screen prompts to finish adding your device and try the map update again

Once Garmin Express finds your device, follow the on-screen prompts to finish adding your device and try the map update again

you should see the garments successfully finished the map update if the update

You should see the Garmin successfully finish the map update

fails you will need to continue troubleshooting

If the update fails, you'll need to continue troubleshooting

the next troubleshooting step is to uninstall and reinstall Garmin Express

The next troubleshooting step is to uninstall & reinstall Garmin Express

begin by clicking on the triangle in the menu bar at the top of your screen

Begin by clicking on the triangle in the menu bar at the top of your screen

make sure Garmin Express is not running in the background now open finder then

Make sure Garmin Express is not running in the background Now, open Finder

click go and go to folder in the menu bar at the top of the screen type tilde /library in the text box this will open

Then, click "Go" and "Go to Folder" in the menu bar at the top of the screen Type "~/Library" in the text box, this will open a list of folders

a list of folders from here click on preferences

From here, click on "Preferences"

in the preference folder you will need to move all of the files that begin with comm Garmin dot renew to the trash then

In the Preference folder, you'll need to move all of the files that begin with "com.garmin.renu---" to the trash

click on the back arrow you will now

Then, click on the back arrow

need to open the application support folder then open the garmin folder here

You will now need to open the "Application Support" folder Then, open the "Garmin" folder

you'll need to drag Garmin Express to the trash now click on the back arrow twice you should be back on the screen

Here, you'll need to drag "Garmin Express" to the trash Now, click on the back arrow twice

with the large list of folders open the

You should be back on the screen with the large list of folders

cache folder here you will need to drag the comm Garmin renew files to the trash

Open the "Cache" folder Here, you'll need to drag the "com.garmin.renu---" files to the trash

now that you have moved all of the necessary files to the trash you will need to empty the trash the next step is

Now that you have moved all of the necessary files to the trash, you will need to empty the trash

to restart the computer click on the

The next step is to restart the computer

Apple logo in the top left hand corner and click restart once the computer

Click on the Apple logo in the top left-hand corner and click "Restart"

finishes restarting you will need to open your internet browser and navigate to Garmin comm slash Express then click

Once the computer finishes restarting, you'll need to open your internet browser and navigate to garmin.com/express

download if the download does not begin

Then, click "Download"

automatically you will need to click on the Installer in the download folder on

If the download does not begin automatically, you'll need to click on the installer in the download folder on your computer's dock

your computer's dock then follow the on-screen prompts to complete the download

Then, follow the on-screen prompts to complete the download

once the download is complete make sure your garment is still plugged into your computer and click add a device then

Once the download is complete, make sure your Garmin is still plugged into your computer and click "Add a Device"

continue to add your device and update the maps the download may take an

Then, continue to add your device and update the maps

extended period of time do not unplug

The download may take an extended period of time

the garment until the entire process is finished your update should now be

Do not unplug the Garmin until the entire process is finished

Your update should now be complete

here are some further troubleshooting steps to try if you're still having issues thank you for watching for more

Here are some further troubleshooting steps to try if you're still having issues

help visit support garmin.com

Thank you for watching! For more help, visit support.garmin.com

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