Tom's Take - Fix It Week Creator Insider English English (auto-generated)

Tom's Take - Fix It WeekYouTube↗ IA↗(long shot)
People & Blogs 33.6K views 234 likes 73 dislikes 27 Jul 2017 Show Contributors 1

Creator Insider 874K subscribers United States YouTube↗

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English dxer manto

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Hey Insiders I got karen this week Karen welcome to the show. Thank you for having me now

hey insiders I got Karen this week Karen welcome to the show thank you for having

What do you do at Youtube?

me now what do you do at YouTube I do

I do several things but one of the things that is most important to our creators is to help our product teams build

several things but one of the things that is most important to our creators is to help our product teams build

Better products and fix the things that are bothering your creatures, so the last a few weeks ago

better products and fix the things that are bothering your creatures so the last

I saw an email from you

a few weeks ago I saw an email from you

saying hey fix it week is complete and

saying hey fix it week is complete and a

a bunch of information

bunch of information like what what is

Like what what is fix it week the fix it week is a week where our Team's?

fix that week the president week is a week where our team's

take a break from everything else and they work through all of the

take a break from everything else and they work through all of big and little

Big and little issues that have been reported that are making youtube creators experience worse

issues that have been reported that are making the creator experience worse so

So these are considered bugs so yeah, so as if bugs is what we come and they can be everything from something

these are considered bugs so yeah so as if bugs is what we come and they can be

That's quite little which might be you know that might be off a little bit or it might be a little bit middle-sized

everything from something that's quite little which might be you know that might be off a little bit or it might be a little bit middle-sized

Which is something like?

which is something like images get

images get broken on a certain browser or a certain device or it something it was quite big and

broken on a certain browser or a certain device or it something it was quite big

Like a page is an even though be loading or something like that

and like a page is an even though be

loading or something like that got it

And we're how do you how do you find all these bugs little rays?

and we're how do you how do you find all

We get these reported internally we have people who will let us know, but and we also get

these bugs little rays we get these reported internally we have people who will let us know but and we also get

reports from our users from our creators

reports from our users from our creators

So craters you can submit feedback

so craters you can submit feedback

there's a button and creator studio or

there's a button and creator studio or

Bottom Left-hand Corner does help and feedback if you click in there

bottom left-hand corner does help and feedback if you click in there you will

you will see send feedback that gets to us as

see send feedback that gets to us as

Reported to us as an issue. Yeah, so a lot of people wonder like what happens when they submit feedback

reported to us as an issue yeah so a lot of people wonder like what happens when

But it actually gets reviewed by teams and then gets summarized and eventually make this way to folks like yourself with Sort of the

they submit feedback but it actually gets reviewed by teams and then gets summarized and eventually make this way to folks like yourself with sort of the

most prominent ones exactly

most prominent ones ego it's always

It's always super helpful to get those reports, so it makes everybody

super helpful to get those reports so it

So now that that week is that how often do you guys do these fixes?

makes everybody so now that that week is that how often do you guys do these

So we do these dedicated fixit's neither for those of outstanding issues the the things that are not time critical?

fixes so we do these dedicated fixit's neither for those of outstanding issues the the things that are not time critical we do those

We do those about once a quarter sort of a bit cleaning the house, okay?

about once a quarter sort of a bit

So this most recent fix it what were some of the things that you guys fixed?

cleaning the house okay so this most recent fix it what were some of the things that you guys fixed so I've got

So I've got three examples for you today, and the first one to do with comments

three examples for you today and the first one to do with comments so when

so when you have comments that are held for review, so

you have comments that are held for

Before the fix-it we were sending you a push notification to tell you that you had some of these comments that were held for review

review so before the fix-it we were sending you a push notification to tell you that you had some of these comments

Now of course comments that are held for review might be something that could be abusive or something you've blacklisted yourself

that were held for review now of course comments that are held for review might be something that could be abusive or something you've blacklisted

You don't necessarily want on your channel

yourself you don't necessarily want on your channel and you wouldn't want your

and you wouldn't want your phone buzzing every time you got one of these exactly so since that fix it we

phone buzzing every time you got one of these exactly so since that fix it we

Have stopped that so something that was kind of uncomfortable for you, not a great experience

have stopped that so something that was kind of uncomfortable for you not a

And we fix that nicely done. What's next, so then the second thing was something that may be a little bit embarrassing

great experience and we fix that nicely done what's nice so then the second thing was something that may be a little

But it was a very short term something

bit embarrassing but it was a very short term something

It was when you change your password

it was when you change your password and

and logged out of creator studio mobile, so there was The password didn't automatically refresh straightaway. There was a delay

logged out of creator studio mobile so there was the password didn't automatically refresh straightaway there

So if you logged out and tried to log back in with your new password and you couldn't get in

was a delay so if you logged out and tried to log back in with your new password and you couldn't get in so as I

so as I said this is a short period of time

said this is a short period of time it's

It's not that you wouldn't be able to get back into your account. You. Just couldn't get back in Straightaway so far

not that you wouldn't be able to get back into your account you just couldn't get back in straightaway so far so

so obviously not a great experience there so that was something that we

obviously not a great experience there so that was something that we fixed and

Fixed and it's all good now you can get into your account instantly, okay?

it's all good now you can get into your account instantly okay so if I changed

So if I changed my password in the was this just on the mobile app

my password in the was this just on the

It's just on a mobile app change my password and then I instantly and I'll log out yeah

mobile app it's just on in my back change my password and then I instantly and I'll log out yeah and I instantly

And I instantly try to log in again with the new password

try to log in again with the new

What's the new password in the old days it may not work right away correct you'd have to wait some here to time yes

password what's the new password in the old days it may not work right away correct you'd have to wait some here to

Now it works, okay awesome and what's the third one and the third one. I was in the advanced search

time now now it worked by the way okay often and what's the third one and the third one I was in the advanced search

so if you're doing an advanced search and video manager there were a whole lot of

so if you're doing an advanced search and video manager there were a whole lot of fields that you could sort

Fields that you could sort but we weren't giving you any

but we weren't giving you any advice or

Advice or help or descriptions of what these fields were so we have added the ability to To search and to enter to understand what your search how to search in the advanced search okay, so this is one

help or descriptions of what these fields were so we have added the ability to to search and to enter to understand what your search how to search in the

advanced search okay so this is one

Where you go to advanced search and video manager. There's all these fields and if you haven't used it before you're like

where you go to advanced search and video manager there's all these fields and if you haven't used it before you're

What are all these fields, Yes and so now there's something that explains?

like what are all these fields and so now there's something that explains

exactly, oh it look awesome. Yeah, good nice, and this is just three examples. There was actually like a 300 336 some of those are things that were more about

inkwells look awesome yeah good nice and this is just three examples there was actually like a 300 336 some of those are things

that were more about making the service

making the service faster or smooth or something like that, but

faster or smooth or something like that

Many of the others were user-facing as well excellent

but many of the others were user-facing

So if I were watching this video, I might be curious about like hey

as well excellent so if I were watching this video I might be curious about like hey

You know YouTube such a big company

you know YouTube such a big company why

Why don't you guys do these fixes every day and why don't you just fix you know all of these bugs?

don't you guys do these fixes every day and why don't you just fix you know all

so there's probably others out there that you know weren't able to get to

of these bugs so there's probably others out there that you know weren't able to

Yes This is a really good question it's something that's a big challenge for us because we would love to fix

get to yes this is a really good question it's something that's a big challenge for us because we would love

Absolutely everything we would love every part of our product to be

to fix absolutely everything we would love every part of our product to be

Spotless, and shiny nothing for everyone all the time However, we are

spotless and shiny nothing for everyone all the time however we are constantly

constantly building new Products, we're constantly

building new products we're constantly

Expanding the offerings that we have and our team has to make these trade-offs over whether they're going to fix things on a product that Might not that might be that might be a little bit older

expanding the offerings that we have and our team has to make these trade-offs over whether they're going to fix things on a product that might not that might

be that might be a little bit older

Versus investing in something that might be newer and better and just an overall better experience

versus investing in something that might be newer and better and just an overall better experience so we constantly have

so we constantly have to weigh up these trade-offs whether we're going to spend time on all the little details and

to weigh up these trade-offs whether we're going to spend time on all the little details and tidying up all the

Tidying up all the dust in the corners and so on and so forth versus bringing back some new new things

dust in the corners and so on and so forth versus bringing back some new new

Got it, has bigger issues

things God has bigger issues so I guess

So I guess that's why if you have the quarterly fix it it

that's why if you have the quarterly fix

Forces you to make sure you don't let those dust files collect two bigger examining exactly

it it forces you to make sure you don't let those dust I'll collect two bigger examining

Okay, And will also and also be clear that fix-it week should really only be the small things these should not be things that are

exactly also and will also and also be clear that fix-it week should really only be the small things these should

You know keeping you from your daily work right right, right?

not be things that are you know keeping you from your daily work right right

Yeah, so if it's like a very big serious bug you're not going to wait for the next quarter fix it

right yeah so if it's like a very big serious bug you're not going to wait for the next quarter seriously

Yeah, so something is big something. That's blocking

yeah so something is big something

You from actually doing something as business-critical that's something that we have a you know we have to fix within a certain period Of time

that's blocking you from actually doing something as business-critical that's something that we have a you know we have to fix within a certain period of

Awesome our audience is super helpful and insightful

time awesome our audience is super helpful and insightful about sharing

About sharing their experiences and observations if you could ask creators out there anything about Bugs or how we sort of handle those things? What would you want to know?

their experiences and observations if you could ask creators out there anything about bugs or how we sort of handle those things what would you want

The most important thing about that. We want to know about bugs. They're about issues

to know the most important thing about that we want to know about bugs they're

Is that you report them when they happen and report as much information as you can

about issues is that you report them when they happen and report as much

So using the feedback tool, and you can actually submit a screenshot

information as you can so using the feedback tool and you can actually submit a screenshot which also captures

Which also captures information? About what what what browser you were on and what device you are using and those sorts of things because those are critical to us

information about what what what browser you were on and what device you are using and those sorts of things because

to

those are critical to us to diagnose

Diagnose what has actually happened

what has actually happened awesome you

awesome, you know I think I'll put a

know I think I'll put a challenge out

challenge out there for the audience

there for the audience maybe in the

maybe in the comments If you guys could share what you think are the biggest things that aren't working for you right now?

comments if you guys could share what you think are the biggest things that aren't working for you right now we know

We know that we've already got a ton of feedback on Monetization

that we've already got a ton of feedback

So that's already that's a high priority fix and you know effort the whole initiative

on monetization so that's already that's a high priority fix and you know effort the whole initiative we know there's

We know there's always questions around

always questions around notifications

Notifications and subscriptions and but outside of those I would be curious like are there other things

and subscriptions and but outside of those I would be curious like are there

That we should be keeping an eye on it's not that we wouldn't do those first two

other things that we should be keeping an eye on it's not that we wouldn't do

Those are you know highest priority but what else are some things that we could we could work on and make the experience better?

those first two those are you know highest priority but what else are some things that we could we could work on and make the experience better cool cool

Cool cool, well thanks for sharing Karen

well thanks for sharing Karen and

And hopefully maybe you'll be a recurring guest I could come back after every fix it haha sounds good. Keep it real If you enjoyed that you karen, what should they do they should click the subscribe button right right here?

hopefully maybe you'll be a recurring guest I the magnetic after everything saying haha sounds good keep it real if you enjoyed that

you Karen what should they do they should click the subscribe button right right here click it there's no other

There's no other video promotion This is a one-shot deal with this entry just subscribe here now

video promotion this is a one-shot deal with this entry just subscribe here now if you've

If you've already subscribe you may be wondering like hey, why are they showing me this button?

already subscribe you may be wondering like hey why are they showing me this button we should

We should add that to the next fix it. Keep it real.

add that to the next fixes she's a real

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