Search FAQs

Filmot may display a captcha or Verify You're Human page when activity appears automated. A verification check does not mean your account is banned, and requirements may vary by connection or activity.

Complete the check to continue. If repeated checks interrupt normal browsing, allow more time between requests. Patreon supporters generally have fewer routine verification interruptions while signed in with the linked Patreon account.

If checks persist, confirm your Patreon account and recognized tier in Settings; signing out and back in may refresh it. Some actions, including sign-in, password reset and contact forms, may still require verification.

For automated queries, use the public API with a key from API Keys, within its published limits. If verification continues to fail, contact support. If the player in a YouTube iframe asks you to sign in or verify that you are human, the request comes from YouTube and is separate from Filmot's own verification checks.

Filmot's human-verification challenge uses hCaptcha, a third-party service. If the images do not load, the challenge is clipped or the touch controls do not respond, refresh the verification page once and open it in a current, full browser rather than an app's embedded or in-app browser.

Check that JavaScript is enabled. If a content blocker or privacy extension seems to stop the challenge from loading, add a site-specific exception or test in a clean browser profile to confirm that is the cause. You can also try another current browser or device. These steps help identify browser or rendering problems; they do not guarantee that a hard challenge becomes easier.

If the problem continues, report it through the contact form or the Discord link there. Include your browser and version and a short description of what happens. The page URL and device type are optional but can help, and a screenshot is usually enough; a screen recording is optional. Keep personal information, email addresses, account details, passwords and unrelated browser tabs out of anything you send.

If a completed captcha repeatedly returns you to the verification page, mention that separately in the report. This FAQ is about a broken or unresponsive challenge; for why checks appear in the first place and how supporter allowances affect them, see the FAQ on the "Verify You're Human" page. A sign-in or anti-bot prompt displayed by the player in a YouTube iframe comes from YouTube and is separate from Filmot's hCaptcha verification.