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How can I contact Filmot support?

Use the contact form for support, feedback, privacy questions or reports of a website issue. Describe the problem clearly and include the relevant Filmot URL when possible. Provide a reply email address if you need an answer; avoid including passwords, identity documents or unnecessary personal information.

You can also discuss general questions with other users on the Filmot Discord server, linked from the contact page. Before reporting a common issue, check the FAQ.

Filmot does not store video or audio files and cannot provide copies of deleted videos.

What should I do if Filmot is slow, keeps loading or shows a 500 error?

A search that keeps loading, a timeout or an HTTP 500 error usually points to a temporary server problem. It is different from a completed search that simply has no matches, a query-syntax error or a Verify You're Human page.

Try these checks:

  1. Open the home page and run a short, simple search. If the site and several unrelated queries all fail, wait and retry later; rapidly refreshing the page is unlikely to help.
  2. If only one search fails, remove extra filters and simplify the expression. Keep the original search URL so the problem can be reproduced, but check it for personal or sensitive search terms first.
  3. If Filmot cannot be reached at all, try another up-to-date browser or a different network to help tell a local connection problem apart from a site outage. If the results load but playback in a YouTube iframe fails, check whether the error is displayed by the player and comes from YouTube.

For a persistent failure, use the contact form or the Discord link on that page. Include the page or search that failed, the approximate time and your time zone, your browser and the exact error message. Remove or replace any personal or sensitive terms in URLs and search expressions first, and add a screenshot only if it helps, with personal information cropped out. Do not include passwords or API keys.

Temporary interruptions do not by themselves mean that your account has been blocked or that a video has been removed from the index.

How do I search the Filmot FAQ or browse its questions by topic?

Open the FAQ page and use Search questions and answers to find a keyword or phrase. To browse a subject, select it in Filter by keyword; All keywords shows the full list. Browse topics and questions groups questions by topic.

Each answer has a permalink icon that opens its individual page, so you can bookmark it or share a direct link.

If no FAQs match, try shorter terms or another wording. For a question that is not covered, use the contact form or ask on the Discord server linked there.

Why do I get a captcha or "Verify You're Human" page, even as a Patreon supporter?

Filmot may display a captcha or Verify You're Human page when activity appears automated. A verification check does not mean your account is banned, and requirements may vary by connection or activity.

Complete the check to continue. If repeated checks interrupt normal browsing, allow more time between requests. Patreon supporters generally have fewer routine verification interruptions while signed in with the linked Patreon account.

If checks persist, confirm your Patreon account and recognized tier in Settings; signing out and back in may refresh it. Some actions, including sign-in, password reset and contact forms, may still require verification.

For automated queries, use the public API with a key from API Keys, within its published limits. If verification continues to fail, contact support. If the player in a YouTube iframe asks you to sign in or verify that you are human, the request comes from YouTube and is separate from Filmot's own verification checks.

What can I do if Filmot's captcha is blank, fails to load or does not work on mobile?

Filmot's human-verification challenge uses hCaptcha, a third-party service. If the images do not load, the challenge is clipped or the touch controls do not respond, refresh the verification page once and open it in a current, full browser rather than an app's embedded or in-app browser.

Check that JavaScript is enabled. If a content blocker or privacy extension seems to stop the challenge from loading, add a site-specific exception or test in a clean browser profile to confirm that is the cause. You can also try another current browser or device. These steps help identify browser or rendering problems; they do not guarantee that a hard challenge becomes easier.

If the problem continues, report it through the contact form or the Discord link there. Include your browser and version and a short description of what happens. The page URL and device type are optional but can help, and a screenshot is usually enough; a screen recording is optional. Keep personal information, email addresses, account details, passwords and unrelated browser tabs out of anything you send.

If a completed captcha repeatedly returns you to the verification page, mention that separately in the report. This FAQ is about a broken or unresponsive challenge; for why checks appear in the first place and how supporter allowances affect them, see the FAQ on the "Verify You're Human" page. A sign-in or anti-bot prompt displayed by the player in a YouTube iframe comes from YouTube and is separate from Filmot's hCaptcha verification.

How should I run automated queries or scripts, and what access limits apply?

Use Filmot's documented public API for scripts, bulk queries and automated searches unless another method has been expressly authorized. Automated requests to ordinary website pages may trigger verification checks or access limits.

Sign in, create a key on API Keys and follow the published quotas, rate limits and Terms of Service. Do not bypass captcha checks or access controls. Patreon supporters receive larger monthly API allowances according to tier.

How do I request removal of personal information for privacy or legal reasons?

Submit requests concerning personal information in Filmot's public search results through the contact form. This includes requests for erasure, de-indexing or the "right to be forgotten" under applicable data-protection laws, such as the GDPR or CCPA/CPRA where those laws apply. The rights and remedies available depend on the relevant law and circumstances.

You may request review of identifying information in video titles, descriptions, subtitles or channel details even if you do not own the YouTube channel. Provide the Filmot URL or search result, a brief explanation of the concern and, if available, the original YouTube URL. Do not include passwords or identity documents in your initial message; additional verification may be requested when appropriate.

Filmot indexes publicly accessible information about YouTube videos but does not host the underlying video or audio files. Removing a record from Filmot does not remove source material from YouTube or copies held by independent services.

Privacy complaints, copyright notices and Filmot account-deletion requests involve different legal issues and may require different verification. Each request is assessed under applicable law, taking account of relevant rights and circumstances; a particular outcome cannot be guaranteed. See the privacy policy for further information.

How do I request removal of my channel's data, and how is channel ownership verified?

Send a channel-data removal request through the contact form, identifying the channel and the records you want reviewed.

Filmot may request reasonable verification that you own the channel or are authorized to act for it. If the channel was deleted or you no longer have access, explain that in your request. Please do not send passwords or identity documents in your initial message; Filmot will explain if additional verification is needed.

You do not need to own a channel to raise a privacy or copyright concern about specific information. These requests are assessed separately and may result in removal or other appropriate action, depending on the circumstances.

Removing a record from Filmot does not remove it from YouTube, the Internet Archive or other independent services.

Can I delete my Filmot account or the personal data stored with it?

Filmot does not currently provide self-service account deletion. To request deletion of your account and associated personal data, use the contact form. Include enough information to identify the account, such as its email address or sign-in provider. Filmot may need to verify account ownership before acting; please do not submit passwords or identity documents in your first message.

You can delete some items yourself, including saved searches on Saved Searches and API keys on API Keys. See the privacy policy for information about data handling.

Account deletion is separate from requests about personal information appearing in public video metadata or transcripts. You do not have to own a YouTube channel to request privacy review of information about yourself.

Does Filmot use cookies or track visitors?

Filmot uses its own cookies and similar storage for sessions, sign-in, security and preferences such as dark mode, language and autoplay settings. It does not use personal information for targeted advertising.

To operate the site and prevent abuse, Filmot and its service providers may process limited technical information such as IP addresses, browser details, requested pages and security logs. Some features involve third-party services, including the video player displayed within a YouTube iframe, hCaptcha and Patreon sign-in. These services may process technical information or use cookies under their own privacy policies. The privacy policy provides further information about these integrations.

Blocking some cookies can interfere with sign-in or saved preferences. The privacy policy explains the categories of information Filmot processes and the services involved.

Does Filmot have a dark mode, and what other display settings are available?

Yes. Open the Settings page, set "Dark Mode" to On and click Save Settings.

The same page has these display and behaviour options:

  • Delay Video Start: start playback a few seconds before the matched moment.
  • Language Indicator: show languages as flags, short language codes or full language names.
  • Hide and skip unavailable videos, and Metadata videos filter: control how unavailable videos are shown.
  • Autoplay videos on mouse-over: play a video preview when you hover over a thumbnail, or preview image, in subtitle search results.
  • Experimental Features: enables or disables experimental site features.
  • Show nag message.
  • Language: the language of the site interface.

Settings are stored in a cookie in your browser, so they apply only to the browser where you saved them. Reset restores the defaults.

Which interface languages does Filmot support, and how do I change or save the language?

Filmot's interface is available in English, German, Spanish, Traditional Chinese, French, Korean, Italian, Japanese, Brazilian Portuguese, Russian, Vietnamese, Turkish and Ukrainian.

Open Settings, choose a language in the Language dropdown and click Save Settings. The About page also lists the available languages with a button for each.

Your choice is stored in a browser settings cookie. If the language changes back, confirm that you saved it and that cookies are allowed. You may need to select it again after clearing cookies or when using another browser, phone or tablet.

Interface language controls the site's menus and labels. It does not change the subtitle, caption or transcript languages included in your search; use the search's language filters for that.

Do I need to install an app or browser extension to use Filmot?

No installation is required to use filmot.com in a desktop or mobile browser. You can search subtitles and metadata, apply filters and open matching timestamps directly on the website.

Some optional tools require additional software. Title Restorer, for example, is a userscript that needs a browser userscript manager such as Tampermonkey. Review the extension's permissions before installing it. The tool is not required for ordinary Filmot searches.

Independently developed clients or integrations have their own setup and documentation. To build an integration, see the public API documentation and create a key on API Keys.

Why does Filmot show the day before the month in dates?

Filmot uses a day–month–year format with an abbreviated month name, such as 08 Oct 2026. This avoids confusion between the day and month and gives dates a consistent format across regions.

Is Filmot's code open source?

No, the code behind Filmot is not open source.

If you want programmatic access to Filmot's data, Filmot offers a public, self-service API. Sign in, open API Keys, accept the Terms of Service and create a key. Each account can have up to five active keys. Every account has a monthly API credit allowance, and Patreon supporters receive larger allowances according to their tier. See the API documentation for details.

What happened to the Filmot Imgur mirror at i.filmot.com?

Privacy And Helptroubleshooting Updated

The former Imgur mirror at i.filmot.com is no longer part of the Filmot search service and is unavailable. The About page includes a brief historical note.



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