Usability Testing with MinorsYouTube↗  IA↗(long shot)
Science & Technology  1.8K views 38 likes 0 dislikes   05 Jun 2020
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If kids and teenagers make up a significant portion
- Si los niños y adolescentes constituyen gran parte de sus
of your user group, it's important that their thoughts,
usuarios, es importante que sus pensamientos, sentimientos
feelings, and actions are used to inform design decisions.
y acciones se usen para informar las decisiones de diseño.
And to get this data, you'll need to conduct
Y para obtener estos datos, tendrán que llevar a cabo
research with minors, which can be a little tricky.
la investigación con menores, lo que puede ser complicado.
In this video, I'll give you three tips
En este video, te daré tres consejos
for preparing and conducting usability tests
para preparar y realizar pruebas de usabilidad
with kids and teens.
con niños y adolescentes.
The first tip is around participant
El primer consejo es sobre el reclutamiento
recruiting and incentives.
e incentivos del participante.
Make sure you determine an age-appropriate incentive
Asegúrate de determinar un incentivo apropiado para la edad
to thank kids and teens for their time.
para agradecer a los niños y adolescentes por su tiempo.
And sure, cash is always appreciated.
Y claro, el dinero en efectivo siempre se aprecia.
But recognize that testing with kids
Pero reconozcan que las pruebas con niños
requires effort from their parents, too.
requiere el esfuerzo de sus padres, también.
Don't assume kids will control the money.
No asuma que los niños controlarán el dinero.
If you're working with younger children,
Si trabajas con niños pequeños,
consider offering a toy bin
considera la posibilidad de ofrecer una caja de juguetes
and allow participants to choose one.
y permitir a los participantes elegir uno.
Though, depending on how small the toy is,
Aunque, dependiendo de lo pequeño que sea el juguete,
you might need to beef up the incentive
puede que necesites reforzar el incentivo
with cash or a gift card, as well,
con dinero en efectivo o una tarjeta de regalo, también,
to ensure the participants are being compensated
para asegurar que los participantes sean compensados
fairly for their time.
justamente para su tiempo.
My second tip is about task writing and study prep.
Mi segundo consejo es sobre las tareas y la preparación del
When preparing tasks for the study,
estudio. Cuando se preparan las tareas para el estudio,
make sure you prepare a wide range of tasks
asegúrate de preparar una amplia gama de tareas
because with only one or two task types,
porque con solo uno o dos tipos de tareas,
users of any age might lose interest
los usuarios de cualquier edad podrían perder el interés
and become disengaged, making the session
y se desconectan, haciendo que la sesión sea
nearly a waste of your time.
casi una pérdida de tiempo.
Children and teens are even more likely than adults
Los niños y adolescentes son más propensos que los adultos
to get bored and stop providing valuable insights.
a aburrirse y dejar de proporcionar valiosos conocimientos.
Similarly, write more tasks than you think
Del mismo modo, escribe más tareas de las que crees
that you'll need, because your participants
que necesitarás, porque tus participantes
might work quickly through tasks.
pueden trabajar en ellas de forma rápida.
In our research, we found that kids tend to stop researching
En la investigación, vimos que los niños dejan de investigar
once they found an answer, rather than continuing
al encontrar una respuesta, en lugar de seguir investigando
to research to confirm they found the right answer.
para confirmar que encontraron la respuesta correcta.
The last tip is that when conducting usability tests
El último consejo es que al realizar pruebas de usabilidad
with minors, don't look or act too authoritative.
con los menores, no mires o actúes con demasiada autoridad.
This vibe could alienate minors
Esta vibración podría alienar a los menores
and make them feel uncomfortable and hesitant
y hacerlos sentir incómodos y vacilantes
about sharing their thoughts and feelings.
sobre compartir sus pensamientos y sentimientos.
For example, young children under five
Por ejemplo, los niños menores de cinco años tienden
tend to be disrupted by the poker face technique
a molestarse por la técnica de la cara de póquer,
that's appropriate for adult participants.
que es apropiada para los participantes adultos.
If they see that the facilitator isn't reacting
Si ven que el facilitador no está reaccionando
to what they're doing, the child tends to become quieter
a lo que están haciendo, el niño tiende a ser más tranquilo
and less responsive.
y menos sensible.
In addition to being friendly and approachable,
Además de ser amigable y accesible, recuerden
remind participants that they're not being tested
a los participantes que no se les está evaluando
and there's no right or wrong answer.
y no hay una respuesta correcta o incorrecta.
Also, avoid wearing a suit.
Además, evita llevar un traje.
Just be friendly and approachable.
Sé amigable y cercano.
Facilitating effective usability testing with children
Facilitar la realización de pruebas efectivas con niños
requires being cognizant of all of your responses,
requiere estar al tanto de todas sus respuestas,
and keeping them neutral and somewhat meaningless.
y mantenerlos neutrales y de alguna forma en la inopia.
Generic phrases like, "You're doing a great job
Frases genéricas como, "Estás haciendo un gran trabajo
"teaching me about apps," or,
"enseñándome sobre aplicaciones", o,
"All of this is really helpful to see,"
"Todo esto es realmente útil de ver," hacen que
make the child more confident and willing to speak.
el niño tenga más confianza y esté más dispuesto a hablar.
Though facilitating with children
Aunque facilitar con los niños requiere una
requires special consideration, their insights are valuable
consideración especial, sus conocimientos son valiosos
so don't leave this user group in the dark.
así que no te olvides de este grupo de usuarios.
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