Time to Make Tech WorkYouTube↗  IA↗(long shot)
Science & Technology  2.4K views 104 likes   18 Dec 2020
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- How much time have you wasted
- ¿ Cuanto tiempo has perdido
trying to figure out why something didn't work
tratando de averiguar el por que algo no funciono
as intended on your computer?
como era previsto en tu computadora?
Hours per year, and that's probably a low estimate.
Horas por año, y eso es probablemente un estimado bajo.
Across all the world's users,
Usuarios de todo el mundo,
humanity's wasting at least 10 billion hours each year
la humanidad esta desperdiciando al menos 10 millones de millones de horas cada año
because of computer bugs.
por fallos de computadora.
That's approximately 23,000 lifetimes or more
Eso es aproximadamente 23,000 vidas o mas
than the number of people killed
que el numero de personas que mueren
by earthquakes and hurricanes combined.
por sismos y huracanes combinados.
You click a button or a link
Haces clic a un botón o enlace
and it doesn't do what it's supposed to
y no hace lo que debería
because of some technical error.
por algún error técnico.
But how does a user know
¿Pero como sabe un usuario
what that button was supposed to do in the first place?
lo que ese botón debería hacer en primer lugar?
They actually don't, at least not for sure.
De hecho no saben, al menos no con certeza.
People form mental models of computer systems
Las personas forman modelos mentales de sistemas
with some general expectations
de computo con algunas expectativas generales
for how the computer is supposed to work.
de como el computador debe funcionar.
If then the computer does something different,
Si entonces, el computador hace algo diferente,
people may revise their mental model
la gente puede revisar su modelo mental
to form different predictions about the computer.
para formar predicciones diferentes sobre el computador.
But if the computer's action was the result of a bug,
Pero si la acción del computador fue el resultado
then the user's new mental model will be wrong
de un fallo, entonces el nuevo modelo mentas del usuario
and that user will be less likely to use a system correctly
estará mal y sera menos probable que ese usuario use el
in the future.
sistema correctamente
Just as likely the user simply stopped
en el futuro. Justo así de probable, el usuario simplemente dejo
and loses confidence in their understanding of the computer.
y perdió confianza en su entendimiento del computador.
This is one of the terrible effects of bugs.
Esto es uno de los terribles defectos de los fallos.
They make people feel insecure
Pueden hacer que la gente se sienta insegura
and oppressed by the technology
y oprimida por la tecnología
as opposed to humans feeling in charge of technology.
en lugar que los humanos se sientan en control de
In a very small percentage of cases,
la tecnología. En un porcentaje muy pequeño de casos,
users will attempt to debug the system
usuarios intentaran depurar el sistema
and find out what's causing the problem.
y encontrar que es lo que esta causando
But remember, it's only people like you and me
el problema. Pero recuerden, son solo gente como ustedes y yo
who have any kind of decent debugging skills.
que tienen algún tipo de habilidades decentes
Most users can't do it
en depuración. La mayoría de usuarios no lo pueden hacer
and have no other option but to give up
y no tienen otra opción mas que darse
when the computer doesn't work.
por vencidos cuando el computador no funciona.
Those of us who don't give up waste even more time
Esos de nosotros que no se dan por vencidos pierden aún mas tiempo
trying to make things right
tratando de arreglar las cosas
because computers often don't follow
porque los computadores a menudo no siguen
the basic usability heuristic number nine,
la básica usabilidad heurística numero nueve,
to help people recognize, diagnose,
para ayudar a las personas a reconocer, diagnosticar,
and recover from errors.
y recuperarse de los errores.
Often the stated error message is directly misleading
A menudo el mensaje de error indicado es directamente erróneo
and doesn't tell us the real problem.
y no nos dice el problema real.
I think we users of the world
Creo que nosotros, usuarios del mundo,
need to ferment a revolution where we stand up
necesitamos fermentar una revolución en la cual
against all the poorly-implemented software
nos pongamos de pie contra todo software mal implementado
and all the poorly-integrated systems
y todos los sistemas mal integrados
where the parts don't work together as advertised.
donde las partes no trabajen conjuntamente
Let's demand computers that work.
como anunciado. Hay que exigir computadores que funcionen.
All the world's programmers should do no other work
Todos los programadores del mundo no deberían
the next two years than fixing bugs.
de hacer otro trabajo en los próximos dos años mas que arreglar fallas.
New features will do the world much less good
Nuevas características harán al mundo menos bien
than getting the existing features implemented correctly
que hacer que las características existentes se implementen correctamente
so that they work every time without fail.
para que puedan funcionar cada vez sin falta.
There's too many features already anyway.
Ya hay demasiadas características de cualquier forma.
It's time to make tech work.
Es hora de hacer que la tecnología funcione. Suscribete a nuestro canal Aprende mas en nngroup.com
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