The 3 Response Time Limits in Interaction DesignYouTube↗  IA↗(long shot)
Science & Technology  3.8K views 76 likes 1 dislikes   25 Oct 2019
NNgroup 252K subscribers United States YouTube↗


Please select the problem
You must specify your email and describe the problem in detail
Describe your problem in detail if it's not obvious

Click to Play Video Click to Play Video
Users always prefer snappy user interfaces but how fast do you have to be?
Los usuarios siempre prefieren interfaces de usuario ágiles pero qué tan rápido tienes que ser?
There are three main limits for computer response times
Hay tres límites principales para tiempos de respuesta de la computadora
depending on exactly what type of user experience you're aiming for.
dependiendo de exactamente qué tipo de experiencia de usuario a la que apunta.
0.1 seconds, one second, and 10 seconds
0.1 segundos, un segundo y 10 segundos
The fastest response time limit is 0.1 second,
El límite de tiempo de respuesta más rápido es 0.1 segundos,
which is required for users to feel there's no delay
que es necesario para que los usuarios sientan que no hay demora
and that they themselves are directly making things happen on the screen.
y que ellos mismos son directamente haciendo que las cosas sucedan en la pantalla.
So, for example, that's how fast the slider should react when you're trying to move it.
Entonces, por ejemplo, así de rápido debería ser el control deslizante reacciona cuando intentas moverlo.
Let me demonstrate by hitting this glass.
Déjame demostrar golpeando este vaso.
[glass clinks]
[vidrio tintinea]
The text 'ding' appeared within 0.1 second of the glass being hit.
El texto 'ding' apareció dentro 0.1 segundo del vaso siendo golpeado.
And that makes us feel that me hitting the glass is what made the text show.
Y eso nos hace sentir que estoy golpeando el vidrio es lo que hizo que se mostrara el texto.
On the other hand let's say the response time is 10 times slower,
Por otro lado digamos el el tiempo de respuesta es 10 veces más lento
so that it now takes a full second before the text shows.
para que ahora tome un segundo completo antes de que aparezca el texto.
[glass clinks]
[vidrio tintinea]
Now with the one-second response time
Ahora con el tiempo de respuesta de un segundo
it no longer feels as if I personally made the text appear by hitting the glass.
ya no se siente como si yo personalmente hiciera el texto aparece golpeando el cristal.
Instead it feels as if the system is reacting to what I did.
En cambio, se siente como si el sistema está reaccionando a lo que hice.
When as long as a result of the user's action happens within that 1 second
Cuando siempre y cuando el resultado del usuario la acción ocurre dentro de ese 1 segundo
it still doesn't feel as if we have to wait for the computer
todavía no se siente como si tuviéramos esperar a la computadora
to kind of get around to dealing with our request.
para tratar de atender nuestra solicitud.
So 1 second is good enough for the user to freely use the system
Entonces 1 segundo es lo suficientemente bueno para que el usuario use libremente el sistema
and not worry about being slowed down by the computer.
y no te preocupes por ser frenado abajo por la computadora.
For example we need webpages to download in less than 1 second
Por ejemplo, necesitamos páginas web para descargar en menos de 1 segundo
for users to navigate the site freely.
para que los usuarios naveguen por el sitio libremente.
Unfortunately, the computer can't always produce results in less than a second.
Desafortunadamente, la computadora no siempre puede producir resultados en menos de un segundo.
The third response time limit is 10 seconds,
El tercer límite de tiempo de respuesta es de 10 segundos,
which is how long people can stay in the flow of the interaction
que es cuánto tiempo pueden quedarse las personas en el flujo de la interacción
even while they're waiting.
incluso mientras esperan.
Let's try to hit the glass again.
Intentemos golpear el cristal otra vez.
[glass clinks]
[vidrio tintinea]
Actually I cheated because it's just too boring to wait the full 10 seconds.
En realidad hice trampa porque es demasiado aburrido esperar los 10 segundos completos.
But it's clear that once a response time is slower than one second,
Pero está claro que una vez que el tiempo de respuesta es más lento que un segundo
it definitely feels like we can't use the computer freely.
definitivamente parece que no podemos use la computadora libremente.
Instead, we're being bogged down by the wait.
En cambio, estamos atascados por la espera.
So users hesitate to issue commands that will take longer to complete.
Entonces los usuarios dudan en emitir comandos eso llevará más tiempo en completarse.
For sure people don't like to navigate websites
Seguro que a la gente no le gusta navegar por sitios web
where each new page view takes more than a second.
donde cada nueva vista de página Toma más de un segundo.
So they leave those slow sites much sooner
Entonces abandonan esos sitios lentos mucho antes
than they leave sites with sub-second response times.
de lo que dejan sitios con tiempos de respuesta por debajo del segundo.
But users can wait up to 10 seconds
Pero los usuarios pueden esperar hasta 10 segundos
for completion of major actions, such as booking an airline ticket.
para la realización de acciones importantes, como reservar un boleto de avión.
As long as the computer is done within 10 seconds,
Mientras la computadora esté hecho en 10 segundos,
users will keep their attention on the task and they won't forget
los usuarios mantendrán su atención en la tarea y no olvidarán
what they were in the process of doing.
lo que estaban en el proceso de hacer.
They will think it's unpleasant to have to wait though.
Pensarán que es desagradable aunque tengo que esperar.
These three response time limits, 0.1 seconds, 1 second, and 10 seconds
Estos tres límites de tiempo de respuesta, 0.1 segundos, 1 segundo y 10 segundos
have been the same since Robert Miller defined them more than fifty years ago.
han sido los mismos desde Robert Miller los definió hace más de cincuenta años.
And they will be the same fifty years from now.
Y serán los mismos cincuenta años a partir de ahora.
The reason response time goals stay the same
La razón por la cual los objetivos de tiempo de respuesta se mantienen
is that they are determined by the human brain, not by any computer technology
es que están determinados por lo humano cerebro, no por ninguna tecnología informática
Similar videos:

5-Second Usability Test
NNgroup
16.6K views 160 likes 2 dislikes 20 Apr 201863% match

UX Practitioners Adjusting to Post-Pandemic World
NNgroup
2.7K views 59 likes 1 dislikes 28 Aug 202056% match

Design Thinking & Agile
NNgroup
9.8K views 114 likes 6 dislikes 27 Sep 201938% match

Design for the Elderly
NNgroup
14.4K views 776 likes 1 dislikes 22 Jan 202138% match

How to Test Visual Design
NNgroup
18.5K views 226 likes 1 dislikes 09 Nov 201837% match

User Interface Design Fails
NNgroup
7.5K views 160 likes 1 dislikes 09 Oct 202036% match

Creating a UX Design Portfolio Case Study
NNgroup
8K views 280 likes 5 dislikes 08 Nov 201934% match

Design Thinking 102
NNgroup
9.7K views 99 likes 2 dislikes 03 Aug 201834% match

Don't Listen to the Customers
NNgroup
8.6K views 248 likes 5 dislikes 17 Jan 202034% match

Why is UX so difficult?
NNgroup
11.5K views 219 likes 2 dislikes 14 Sep 201833% match

UX vs. Service Design
NNgroup
19K views 386 likes 9 dislikes 21 Jun 201932% match

UX Must Revolutionize Education
NNgroup
2.4K views 57 likes 2 dislikes 04 Sep 202032% match

Best Intranet Design Trends of 2018
NNgroup
9.8K views 50 likes 8 dislikes 24 Feb 201831% match

Service Design 101
NNgroup
17.2K views 232 likes 6 dislikes 30 Mar 201831% match

Design Thinking 101
NNgroup
27.7K views 382 likes 3 dislikes 16 Jan 201930% match

AI & Machine Learning Will Change UX Research & Design
NNgroup
5.3K views 125 likes 0 dislikes 21 Aug 202030% match

UX Research Cheat Sheet
NNgroup
11.4K views 270 likes 2 dislikes 10 Jan 202029% match

Design Ruts and Functional Fixedness
NNgroup
1.2K views 64 likes 0 dislikes 20 Nov 202029% match

The Visual Principle of Scale in User Interface Design
NNgroup
1.3K views 40 likes 1 dislikes 06 Nov 202029% match

UX Animations
NNgroup
2K views 123 likes 1 dislikes 08 Jan 202129% match

4 Trustworthiness Factors
NNgroup
2.1K views 65 likes 5 dislikes 30 Oct 202029% match

How to Interpret User Time Spent and Page Views
NNgroup
1.4K views 66 likes 0 dislikes 19 Feb 202129% match

The Availability Heuristic
NNgroup
12.5K views 116 likes 8 dislikes 06 Jul 201829% match

Myths About Complex App Users
NNgroup
2.7K views 104 likes 1 dislikes 16 Oct 202028% match

Calculating ROI for Design Projects
NNgroup
4.5K views 159 likes 1 dislikes 26 Feb 202128% match

Data Visualizations for Dashboards
NNgroup
2.7K views 90 likes 2 dislikes 11 Dec 202027% match

21st Century Design
NNgroup
21.7K views 1K likes 2 dislikes 08 May 202027% match

Time to Make Tech Work
NNgroup
2.4K views 104 likes -1 dislikes 18 Dec 202027% match

What is a Mental Model?
NNgroup
14K views 172 likes 5 dislikes 14 Sep 201827% match

Alternatives to Low-Contrast Text
NNgroup
4.7K views 223 likes 1 dislikes 28 Aug 202027% match


Settings Privacy About Contact Donate